PAYPAL ORDERING INFO
EMAIL ME FOR QUESTIONS NOT ON HERE PAYPAL WILL NOT TELL ME THE VIDEO TAPE YOU ARE ORDERING INCLUDE THE ITEM YOU ARE ORDERING IN A SEPERATE EMAIL WHEN YOU SEND THE PAYPAL PAYMENT - BE SURE TO INCLUDE THE EMAIL THAT THE PAYPAL WAS SENT FROM & YOUR NAME AND ADDRESS
Be sure to check out my main
page for additional information.
So why do I charge more for taking paypal? It is very simple.....due to some dishonest customers out there, we have sent out orders and then the customers have told paypal that they never received the items. I have never used any type of tracking service when sending out tapes and in 10 years have had maybe 5 problems - EVER - now that I am accepting paypal - we have had 3 people tell paypal they did not receive the items and file a merchandise dispute. Paypal has informed me that I have to pay these people back since I have no proof of delivery. The only way to prove delivery is by using delivery confirmation at the post office. So guess who gets to pay for that - YOU the consumer - and who do you have to Thank - some jerks who took advantage of a hole in the paypal system. Sorry it has to be this way - but I can not just go sending out orders and get ripped off a week after the people have received the items.
Paypal payments sent within 4-8 business days via 2 day
priority mail. This does not mean that you will get the order within 4-8 business days. It means we will process the order within 4-8 business days. If you are interested in any of these titles
and want more information, email me at coolstuff@earthlink.net
Frequently Asked Questions
How do I order?
As with any type of mail order business, simply fill out an order form and send in the payment telling me what you want. Since we update the site every few months, it is best to fill out the title of the item you are ordering and not just write down a number. The numbers change when titles are added or deleted. Of course it is always best to email me before hand, but it is not necessary.
Do you have an order form?
Yes-go to http://www.coolstuffvideos.com/orderform.htmlClick Here
Do you take credit cards?
Yes and No We accept credit cards for orders under $250 (Our service provider will not allow large sales)
We do NOT accept credit card orders from foreign countries (sorry Canada)-once again, due to past problems and our card service provider being rather strict, we are only able to accept credit card orders within the US.
IF you are within the US and want to order with credit card go to the credit card order form (http://www.coolstuffvideos.com/orderformcred.html)Click Here, print it out and fax it to me with all the info provided. I MUST have a signature with all credit card orders as well as current billing address
I am in Canada (or some other country) and want to order some tapes....how much is the extra postage?
EMAIL ME-I will let you know. Usually there are 3 different mail options (Express, Air, and Surface) and I let you choose how much you want to spend.
ALSO-the really quick way to get tapes from other countries is to pay with wire transfer-via Western Union
They have locations EVERYWHERE. Go to westernunion.com and you will see
email me if you are going to western union $$
I live in Australia/England and I only have a PAL vcr.....
No problem-we transfer stuff to PAL for a slight charge-email me and we will work something out
I want to get these items shipped overnight....How much is the extra charge?
If you wish to get items shipped over night, I suggest you paypal or send a fax with credit card info for fastest service. We charge $35 per video tape for overnight service. (Set prices are excluded-you must pay per video tape price) This price is due to the extremely high rates at the Fed Ex and other overnight services. Also due to our time. We normally go to the post office 2 times a week, and if you are needing something extremely fast you have to pay! Sorry if this sounds silly or arrogant, but I really dont want to hassle with any type of overnight service....and don't bother asking how much it will be if you send your own overnight envelope with payment. It is the same price - I told ya I dont like doing overnight delivery. Don't worry about fast shipping, I have MANY emails from customers who are delighted when they get their tapes within a week. Of course this is a random event since we clearly state that all orders paid with Paypal, credit card, or money order go out in 3-5 BUSINESS days
How do I know I am not going to get ripped off?
There is no way anyone can guarantee that there wont be some scam artists in mail order and internet sales. BUT, we have been on the net since 2400 modem days selling on BBS and other forums, and our website has been around for about 3 years. We intend to stay in business for many years. The best thing to do is to 1:post on newsgroups and ask if anyone has dealt with us 2:order 1 tape and see if everything is OK and then order more
You may have seen us at one of the MANY sci fi/comic shows or toy shows we do around the country. Chances are we will be in your neighborhood if you give us enough time.
San Diego, Chicago, Los Angeles, Orlando, Kansas City, Portland, Detroit, Atlanta, San Jose, Columbus, Oakland....many more. SO, if you dont wanna purchase online-simply go to a show and we ALWAYS have a TV and VCR at our table. WHY? So you can actually preview a tape BEFORE purchase. Why do we do this? Because we know that our quality is the best around and we are not afraid to show the quality of our tapes...MANY dealers will not let customers preview before purchase. Then when you get home with the tape you realize why....it's crap
Why do you charge so much for video tapes?
First I don't think $18 ($19 for paypal customers) is too much, considering priority postage, the cost of tapes, full color covers and tape cases, wear and tear on VCR's, my time, and the reliability and quality of our product.
Remember-you pay for what you get-MANY other people come and go and many other people purchase our tapes and copy them. Obviously, you can pay a cheaper price, but you will be getting what you pay for-cheap price, cheap quality
Once again the important stuff:
Make all payments to
John Wells
PO Box 1733
Bettendorf, IA 52722